Refund Policy

1. Refund requests must be made within 7 days of course purchase.
2. Refunds are processed only if less than 20% of the course content has been accessed.

Cancellation Policy

1. Users can cancel their course registration before accessing any content for a full refund.
2. For cancellations after accessing content, refunds will be reviewed on a case-by-case basis.

Refund Process

1. Users must submit a refund request via email to support@kintuo.com.
2. Refunds will be processed within 7-10 business days after approval.

Non-Refundable Scenarios

1. Refunds are not provided for promotional courses.
2. Requests made after accessing over 20% of the course content are ineligible.

Exceptions

1. If the course content is unavailable due to technical errors, a refund may be issued.
2. Refunds for special circumstances (e.g., medical emergencies) will be considered on a case-by-case basis.

Changes to Refund Policy

Kintuo.com reserves the right to update this policy at any time. Users will be notified of significant changes.