About Lesson
These 34 practices cover every aspect of IT service management, from managing incidents and changes to ensuring security, compliance, and continual improvement. ITIL 4 focuses on the flexibility of adapting these practices to the unique needs of an organization, making it easier to align IT services with the broader goals of the business. By using a combination of these practices, organizations can ensure that their IT services are high-quality, efficient, and provide continuous value to their stakeholders.
