About Lesson
Practices are the new term for what were previously known as processes in ITIL v3. ITIL 4 introduces 34 practices across a wide range of service management areas. These practices replace the old ITIL v3 processes, and they are more flexible, adaptable, and comprehensive. They include tools, people, and roles, and focus on creating value for stakeholders.
Some examples of ITIL 4 practices include:
- Incident Management: Ensuring incidents (unplanned interruptions) are resolved as quickly as possible to minimize disruption to business operations.
- Change Control: Managing changes in a controlled manner to reduce risks and avoid service disruptions.
- Problem Management: Identifying the root causes of incidents and minimizing their impact.
- Service Desk: The single point of contact for users to interact with IT, addressing user needs, incidents, and service requests.
- Continual Improvement: A practice focused on systematically identifying opportunities for service, process, and performance enhancement.
