About Lesson
ITIL 4 is a comprehensive framework for IT service management (ITSM) that addresses modern IT challenges, like digital transformation, agile methodologies, and cloud technologies. It’s designed to help organizations integrate and adapt to these changes while maintaining efficient and reliable IT services.
At its core, ITIL 4 aligns IT service management with the business goals of the organization, focusing on value creation and customer satisfaction. Unlike previous versions of ITIL, which were more prescriptive, ITIL 4 is more flexible and adaptable, reflecting a shift toward more collaborative and dynamic approaches to service management.
