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Introduction to ITIL

ITIL 4 Service Value System (SVS)

Understanding ITIL 4 Service Value System (SV)
Opportunity/Demand
Guiding Principles
Governance
Service Value Chain (SVC):
Practices
1. Architecture Management
2. Availability Management
3. Business Analysis
4. Capacity and Performance Management
5. Change Control (Change Management)
6. Continual Improvement
7. Information Security Management
8. Incident Management
9. Infrastructure and Platform Management
10. IT Asset Management
11. Knowledge Management
12. Monitoring and Event Management
13. Organizational Change Management
14. Portfolio Management
15. Problem Management
16. Project Management
17. Relationship Management
18. Release Management
19. Risk Management
20. Service Catalog Management
21. Service Desk
22. Service Level Management
23. Service Request Management
24. Service Validation and Testing
25. Supplier Management
26. Sustainability Management
27. Technical Management
28. Test Management
29. Business Relationship Management
30. Customer Engagement
31. Compliance Management
32. Agile Service Management
33. DevOps Integration
34. Cloud Service Management
Summary

The Four Dimensions of Service Management

Agility, Lean, and DevOps

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21. Service Desk
About Lesson

Serves as the single point of contact for customers and users to report incidents, service requests, and inquiries. The service desk is critical in ensuring that customers receive timely support and assistance.

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