About Lesson
Information and Technology:
- ITIL 4 emphasizes that technology is critical to service delivery, but also needs to be managed effectively. This dimension focuses on the systems, tools, and information used to support services.
Key considerations include:
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- Data management and security.
- The tools and platforms required for service delivery (e.g., IT management tools, monitoring platforms).
- How to manage the lifecycle of technology and ensure it supports service objectives.
