About Lesson
ITIL 4 introduces four dimensions of service management that are designed to ensure a balanced approach to service delivery and optimization. These four dimensions are:
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Organizations and People:
- This dimension is about ensuring that the right organizational culture, structure, roles, and skills are in place to deliver services effectively. It also stresses the importance of leadership, employee engagement, and the development of talent within the organization.
Key considerations include:
- How to structure teams and assign roles.
- How to create a culture of collaboration and continuous learning.
- How to manage change and communicate effectively within the organization.
