ITIL 4 – Information Technology Infrastructure Library
The ITIL 4 Fundamentals course provides a comprehensive introduction to …
What you'll learn
Understand the ITIL 4 framework, including key concepts, components, and principles.
Explain the Service Value System (SVS) and its role in value creation.
Identify the four dimensions of service management (Organizations & People, Information & Technology, Partners & Suppliers, and Value Streams & Processes).
Understand the ITIL guiding principles and how they contribute to effective ITSM.
Describe and apply the ITIL 4 practices (such as incident management, change control, service desk, and problem management).
Learn how ITIL integrates with modern IT practices, such as Agile, DevOps, and Lean IT.
Gain knowledge required to pass the ITIL 4 Foundation certification exam.
