About This Course
The ITIL 4 Fundamentals course provides a comprehensive introduction to the ITIL framework, focusing on IT service management (ITSM) best practices. This course helps IT professionals understand how ITIL aligns IT services with business needs, improves service delivery, and enhances operational efficiency. Covering ITIL 4’s guiding principles, service value system (SVS), and key practices, this course prepares learners for real-world IT service management challenges and the ITIL 4 Foundation certification.
Learning Objectives
Understand the ITIL 4 framework, including key concepts, components, and principles.
Explain the Service Value System (SVS) and its role in value creation.
Identify the four dimensions of service management (Organizations & People, Information & Technology, Partners & Suppliers, and Value Streams & Processes).
Understand the ITIL guiding principles and how they contribute to effective ITSM.
Describe and apply the ITIL 4 practices (such as incident management, change control, service desk, and problem management).
Learn how ITIL integrates with modern IT practices, such as Agile, DevOps, and Lean IT.
Gain knowledge required to pass the ITIL 4 Foundation certification exam.
Requirements
- 🔹 Basic IT Knowledge: Understanding of IT concepts and services is helpful but not mandatory.
- 🔹 No Prior ITIL Experience Required: This course is designed for beginners and professionals new to ITIL.
- 🔹 Interest in IT Service Management (ITSM): A willingness to learn about service delivery, IT processes, and IT governance.
Target Audience
- 👨💻 IT Professionals: System administrators, support engineers, and IT managers.
- 📊 Business Leaders: CIOs, project managers, and decision-makers involved in IT services.
- 📈 ITSM Professionals: Service desk agents, IT consultants, and process managers.
- ⚙️ DevOps & Agile Practitioners: Teams integrating ITIL with Agile, DevOps, and Lean.
- 🎓 Students & Beginners: Individuals aspiring to start a career in IT service management.
Curriculum
49 Lessons24h
Introduction to ITIL
ITIL 4 Service Value System (SVS)
The Four Dimensions of Service Management
Agility, Lean, and DevOps
Your Instructors
